Annotated Bibliography Essay Example | Topics and Well Written Essays - 250 words - 13

Annotated Bibliography - Essay Example The source further reveals that self service automated customer care need not be low quality now that they are often low cost. From the source, it emerges that Google needs to do a lot in terms of improving its customer service including making better designs of its products. This web article provides a detailed analysis of the strategies used by Google to position itself in the market. Among other issues that the article discusses is Google’s positioning with respect to Google branded smartphones, notebooks, and tablets. It emerges from the source that one of Google’s supply chain objectives is to commoditize sectors that it cannot dominate cheaply. Nassivera, J. (2014, June 12). Google introduces My Business service to improve company and customer relationship. HNGN. Retrieved from http://www.hngn.com/articles/33621/20140612/google-introduces-my-business-service-to-improve-company-and-customer-relationship.htm In this web article, Nassivera discusses about Google’s innovative product that goes by the name â€Å"Google My Business†. The product is dedicated to improving customer relations and is targeted at businesses across all economic sectors. The product makes it possible for businesses to identify and serve loyal customers though such services as Hangout and Google plus. Apart from the information that the source provides in respect of Google My Business, the business provides vital statistics related to the number of small businesses that own websites. Shwartz’s article reveals the thoughts of a Googler, DeWitt Clinton, on why it is not feasible for Google to maintain a customer support team. The article reveals that on a global scale, Google has billions of users every day, only a very minute percentage of this population requiring support. The organization would need roughly 20, 833 people to work as part of its support team to meet the global demand for support